TERMS AND CONDITIONS

• A 30% deposit is required at the time of booking to confirm your reservation.
• Full payment for all flight bookings is required at the time of reservation to secure flight arrangements.
• An additional 20% payment is due two months before the arrival date.
• The remaining 50% balance must be paid upon arrival, or as agreed upon with your Tour Consultant.
• For bookings made within 30 days of arrival, full payment is required at the time of confirmation.
• Payments can be made via the provided payment link, bank transfer, or any mutually agreed-upon method.
• All bank charges and transaction fees are the responsibility of the client.
• Failure to make payments on time may result in automatic cancellation of the booking without refund.

 

CANCELLATION POLICY

• All cancellations must be submitted in writing. The following cancellation fees apply:
  • More than 2 months before arrival – The deposit is non-refundable.
  • 1 month before arrival – A 20% refund of the total payment will be issued.
• Airfare refunds are subject to airline policies and conditions. Please note that most flight fares, including taxes, are 100% non-refundable.

TRANSPORTATION POLICY

• Flying Banana Adventures reserves the right to use suitable vehicles such as 4×4 Land Cruisers, Land Rovers, or mini-buses, depending on road and weather conditions.
• Specific vehicle requests will be considered but cannot be guaranteed.
• The company may employ subcontractors for transport services.
• English, French, or Spanish-speaking driver guides will be provided as needed.
• All vehicles are regularly maintained, meet safety standards, and comply with local traffic regulations.
• Clients must follow all driver guide instructions during transportation.
• The company will not be liable for delays, loss, or damage unless due to negligence.
• Client-requested changes to transport may incur additional charges.
• In cases of extreme weather or road closures, the company may adjust transportation arrangements in the interest of client safety.

TOUR ALTERATION & ACCOMMODATION POLICY

• Flying Banana Adventures guarantees that all services, including accommodations, will be provided as specified in the confirmed itinerary.
• The company will not outsource services to third parties without prior written consent from the client.
• Accommodation substitutions will only occur with prior approval from the client. All accommodations will meet the agreed standards of comfort and luxury as per the chosen package.
• Any changes made due to unavoidable circumstances (e.g., weather, safety, or force majeure) will be communicated immediately, and the client’s consent will be obtained wherever possible.
• Flying Banana Adventures remains committed to ensuring that the confirmed itinerary, accommodations, and services are delivered exactly as agreed, without unapproved modifications.

MEAL POLICY

• Upon booking, clients will be asked to submit dietary requirements, including allergies or restrictions.
• We accommodate most dietary needs (vegetarian, vegan, gluten-free, etc.) in collaboration with partner lodges and camps.
• In remote areas, menu variety may be limited.
• Early notification is essential to ensure proper meal arrangements.
• Additional charges may apply for special dietary requests requiring custom preparation.
• Clients are encouraged to reconfirm dietary needs with lodge staff upon arrival.

PHOTOGRAPHY POLICY

• Flying Banana Adventures may take photographs during activities for promotional purposes (e.g., website, brochures, social media).
• If you prefer not to be photographed, please inform us before your trip.
• We are committed to using all images respectfully and ethically, showcasing the experience without compromising client privacy.

PASSPORT & VISA POLICY

• It is the traveler’s responsibility to ensure their passport is valid for at least six (6) months beyond the travel date and has sufficient blank pages.
• The traveler must obtain all required visas prior to travel.
• Flying Banana Adventures is not liable for denial of entry due to invalid documentation or non-compliance with immigration regulations.

TRAVEL INSURANCE POLICY

• We strongly recommend that all travelers purchase comprehensive travel insurance covering:
• Trip cancellation and curtailment
• Emergency medical expenses, evacuation, and repatriation
• Personal belongings, liability, death, and disability
• Travel document protection
• Flying Banana Adventures will not be held responsible for losses, injuries, or costs arising from unforeseen events not covered by insurance.

Should you have any questions regarding these terms, feel free to reach out to us for clarification. We are here to ensure your safari experience is seamless, safe, and unforgettable.

Warm regards,

Flying Banana Adventures Team
📧 info@flyingbananaadventures.com
🌍 www.flyingbananaadventures.com
📞 WhatsApp / Call: +255 787 603 090

+255 685 472 211